FAQs

Do you offer exchanges?

Unfortunately, we are unable to offer exchanges at this moment in time however we do have a 28 day returns period in which you may receive a refund for your item.

There is a problem with my order, what should I do?

In the unlikely event that there is an issue with your order, please contact us at contact@northcore-europe.com and we will work to get this resolved for you.

Do you ship worldwide?

We are currently unable to ship to USA, Australia and New Zealand. For additional details, see our shipping policy.

Can I change my order once placed?

Unfortunately, due to the speed we process orders, we are unable to amend an order once placed.

Can I cancel an order once placed?

Unfortunately, due to the speed we process orders, we are not always able to cancel an order once it has been placed. If you wish to request to cancel, please email contact@northcore-europe.com so that we may look into this for you.

How long is the warranty period?

Northcore offers a 6-month statutory warranty period on all products, plus a 2-year warranty on Northcore backpacks and luggage products.

How do I become an ambassador?

We love working with new talent and creatives. If you are interested in becoming an ambassador, please email us at marketing@northcore-europe.com.

How long do I have to return an item?

Our return period is 28 days. Full details available on our refund policy page.

Will I be charged Customs Duties if my item is delivered within the EU?

No! We have ensured that any duties for parcels being delivered in Europe are paid by us and so there will be no additional payments upon delivery.